ELECTRONIC VISIT VERIFICATION DEPARTMENT
Company: Tempus Unlimited, Inc.
Location: Brockton
Posted on: October 24, 2024
Job Description:
Electronic Visit Verification DepartmentSalem Office, 9A COLBY
STREET, SALEM, Massachusetts, United States of America --- Tempus
Corporate Headquarters, 600 TECHNOLOGY CENTER DR, STOUGHTON,
Massachusetts, United States of America --- W. Springfield Office,
25 HAYES AVE, WEST SPRINGFIELD, Massachusetts, United States of
America
Candidates should take the time to read all the elements of this
job advert carefully Please make your application promptly.
Tempus Unlimited, Inc. is a nonprofit organization that provides
community-based services to empower children and adults with
disabilities to live as independently as possible in the least
restrictive environment. The agency, through its programs and
services, encourages the inclusion of people with disabilities into
the mainstream of society, including social, recreational, family
and work activities.Responsible for supporting Tempus Unlimited
Electronic Visit Verification (EVV) program. This involves a broad
range of activities through training, implementation, rollout, and
ongoing support, requiring system management and communication
skills. Assure ongoing compliance with Tempus quality and FI
contract requirements.
- Stoughton office for orientation if hired for West Springfield
or Salem
- Monday - Friday, 8:30am - 4:30pm
- Travel throughout Massachusetts requiredEssential Functions
- Develop and maintain in-depth expertise related to Tempus EVV
solution
- Provide 2nd level support for new and existing users of the
Tempus EVV program.
- Investigate software issues and bugs, and conduct dialogue with
developers to ensure continued efficiency of EVV solution
- Engage in activities as directed to support full life cycle of
Tempus EVV program, which includes:
- Zoom / WebEx and in-person support
- Pilot - coordination of users, review of data,
multi-directional communication
- Implementation/Roll-out - training, scheduling, support,
multi-directional communication
- On-going support - troubleshooting, user support
- Respond to emails and communication FMS software
- Fast-paced high volume call center customer service inbound and
outbound
- As time allows assist other Tempus Unlimited departments
- All other related or assigned duties by Supervisor
- Open communication with Team Leads/Supervisor and team
members
- Coordinate with other functions to streamline
workflows/handoffs
- Support overall mission and objectives of Tempus Unlimited
- Must report all suspected incidents of consumer sexual abuse,
physical abuse, and neglect to the Disabled Person Protection
Commission (D.P.P.C).
- Perform other duties as assigned by Supervisor
- Ability to learn quickly and readily adapt to change
- Ability to work independently while functioning effectively as
a team player
- Ability to multi-task and meet deadlines
- Teamwork approach, enthusiasm, and a strong desire to
succeed!
- Experience with Microsoft Suite operating systems
- Experience with Excel spreadsheets
- Strong interpersonal and analytical skills
- Strong written and verbal communication skills
- Excellent organizational skills
- Self-motivated
- Punctuality and dependability
- Professional, friendly personality with the ability to maintain
confidentiality
- Maintain and build positive working relationshipsRequired
Education and Experience
- High School acceptable but college preferred
- Software and/or technical support
- Customer Service
- Microsoft SuiteThis job operates in a professional office
environment. This role routinely uses standard office equipment
such as computers, phones, photocopiers, and scanners.Physical
DemandsThe physical demands described here are representative of
those that must be met by an employee to successfully perform the
essential functions of this job. While performing the duties of
this job, the employee is regularly required to talk and/or hear.
The employee is frequently required to sit; stand; walk; use hands
and fingers and also must be able to reach with hands and arms.
Must be able to lift up to 15 pounds at times.TravelTravel may be
required for this position.Other DutiesNote this job description is
not designed to cover or contain a comprehensive listing of
activities, duties, or responsibilities that are required of the
employee for this job. Duties, responsibilities, and activities may
change at any time with or without notice.Work
Authorization/Security ClearanceAll offers of employment made by
Tempus Unlimited are contingent upon satisfactory background check
results. Pre-employment background checks will be conducted on all
candidates that are offered a position at the agency in compliance
with program policy as well as state and federal regulations. From
time to time, these checks may be conducted on current employees to
ensure compliance with all state and federal regulations and
contracts.EEO StatementEqual Employment Opportunity is a
fundamental principle at Tempus Unlimited, Inc. where employment
from recruiting through the end of employment is based upon
professional capabilities and qualifications without discrimination
because of race, color, religion, sex, age, sexual orientation,
veteran status, national origin, disability, or any other
characteristic as established by law. Reasonable accommodations may
be made to enable individuals with disabilities to perform the
essential job functions.
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Keywords: Tempus Unlimited, Inc., Brockton , ELECTRONIC VISIT VERIFICATION DEPARTMENT, Other , Brockton, Massachusetts
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