Customer Support Team Leader
Company: VirtualVocations
Location: Hartford
Posted on: November 8, 2024
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Job Description:
A company is looking for a Customer Support Team Leader to drive
excellence in remote customer support operations.
Key Responsibilities:
Lead and coach a team of customer support agents to achieve
performance metrics
Handle customer escalations and resolve complex issues
professionally
Monitor team performance, providing feedback and implementing
improvement initiatives
Required Qualifications:
5+ years of leadership and coaching experience in customer
support
10+ years of customer service expertise in customer-facing
roles
Proven ability to handle escalations and maintain customer
satisfaction
Experience in remote, geo-distributed work environments
Ability to set SMART goals for team performance improvement
Keywords: VirtualVocations, Brockton , Customer Support Team Leader, Hospitality & Tourism , Hartford, Massachusetts
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