Learning & Quality Manager
Location: Boston
Posted on: October 17, 2024
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Job Description:
This position requires a self-starter who can design and
implement an effective training curriculum; has experience in
operations management, retail operations, quality management, and
the ability to train and coach others. Ideal candidate must be able
to work independently in a fast-paced work environment with
constant project and process changes. The L&Q Manager will
drive initiatives related to the on-boarding & training of
new/current employees and merchant partners, process improvement
projects, and quality assurance.
Responsibilities:
• Develop efficient training programs, animated tutorials, and
utilize different software applications to simulate multiple
learning techniques for technology-driven e-commerce fulfillment
operations.
• Train, coach, and mentor new hire Store Operators from initial
onboarding to fully productive and operational teams operating at
designated retailers.
• Provide thorough analysis and written documentation of
operation?s training and functional requirements.
• Design and implement classroom and field curriculum for
new/current hires utilizing blended learning solutions grounded in
the principles of continuous improvement and employee-driven
problem solving.
• Evaluate quality and productivity issues in operations and
identify and implement improvements in training design, SOPs, job
aids, and new/revised tools.
• Define, plan, track, communicate and coordinate the necessary
tasks and sequencing of same to support continuous improvement in
time-to-train and cost-to-train.
• Manage/Train/Motivate a team of operators to execute fulfillment
tasks at high levels of quality, customer satisfaction, and
productivity.
• Work closely with cross-functional team to identify training
needs; design and implement training and process-based
countermeasures to address those needs.
Qualifications:
• Bachelors Degree required, 5 years of experience in Learning &
Development and quality management fields.
• Experience in operations, project management, and process
improvement.
• Must posses a strong analytical skills, motivated and creative
thinker.
• Excellent Communication Skills, written & verbal; high level of
competency with office suite of software with strong data
manipulation, analysis, and presentation skills.
• Flexibility to work full-time as needed between 6am-11pm,
Sunday-Saturday.
• Primary work space is in an office environment, but must have the
ability to drive to stores within local geography to visit Store
Operators as needed.
Adecco provides one of the most comprehensive benefits package in
the industry to contract workers. Benefits are available to you as
a contractor after one week of employment.
Click on Apply Now to be considered for this or any related
opportunities with Adecco.
Keywords: , Brockton , Learning & Quality Manager, Executive , Boston, Massachusetts
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